Emergent, Urgent and Immediate Mental Health Resources:
Mental Health & Community Resources
Jackson’s Health and Brighton Minds have compiled the following Rochester-area resources to help patients and community members connect with mental health care, substance use treatment, crisis services, care management, and other community supports.
Need immediate help?
If you or someone else is in immediate danger, experiencing a medical emergency, or unable to remain safe, call 911 or go to the nearest emergency department.
For a mental health or suicide crisis, call or text 988 for 24/7 confidential support.
Hours, eligibility requirements, costs, and program availability may change. We recommend contacting each organization directly before visiting.
Crisis & Urgent Mental Health Support
UR Medicine Crisis Call Line / Mobile Crisis
Crisis assessment, emotional support, safety planning, and connection to appropriate local services.
Phone: (585) 275-8686
Website: https://www.urmc.rochester.edu/conditions-and-treatments/crisis-call-line-counseling
Rochester Regional Health Behavioral Health Access & Crisis Center
Urgent mental health and substance use support for adults. This program may provide an alternative to the emergency department for many non-medical psychiatric crises.
Location: 65 Genesee Street, Rochester
Phone: (585) 368-3950
Walk-ins: Adults 18+, daily, 9 AM–9 PM
Website: https://www.rochesterregional.org/locations/behavioral-health/st-marys
988 Suicide & Crisis Lifeline
Free, confidential crisis support available 24 hours a day by phone, text, or chat.
Call or text: 988
Website: https://988lifeline.org/
Mental Health Association Self-Help Drop-In
Free peer support, crisis prevention, and a supportive place to talk. No referral is required.
Location: 274 N. Goodman Street, Suite D103, Rochester
Phone: (585) 325-3145
Website: https://mharochester.org/our-programs/self-help-drop-in-support-services/
Low-Cost & Walk-In Mental Health Services
St. Joseph’s Neighborhood Center
Provides individual, family, couples, crisis counseling, and psychiatric/mental health services for individuals who are uninsured, underinsured, or unable to afford needed care.
Services are offered on a sliding-fee scale based on income, and the organization states that no one is denied access because of inability to pay.
Location: 417 South Avenue, Rochester
Phone: (585) 325-5260
Website: https://www.sjncenter.org/counseling
Strong Ties Community Support Clinic
Adult outpatient treatment for individuals with severe or persistent mental illness, including therapy, medication management, groups, pharmacy services, and intensive community programs.
Location: 2613 W. Henrietta Road, Suite A
Phone: (585) 279-4900
Website: https://www.urmc.rochester.edu/locations/strong-ties
Catholic Charities Family & Community Services
Outpatient mental health services for adults, children, and adolescents.
Location: 87 N. Clinton Avenue, Rochester
Phone: (585) 546-7220
Website: https://ww2.fcscharities.org/services/mental-health-clinic/
Liberty Resources
Behavioral health services for adults, children, and adolescents.
Location: 175 Winton Road North, Rochester
Phone: (585) 410-3370
Website: https://www.liberty-resources.org/
Rochester Rehabilitation
Adult mental health, rehabilitation, and community support services.
Location: 1000 Elmwood Avenue, Rochester
Phone: (585) 271-2520
Website: https://www.rochesterrehab.org/
Outpatient Mental Health Services
RRH Evelyn Brandon Health Center
Outpatient mental health treatment, Personalized Recovery Oriented Services (PROS), and substance use services.
Location: 81 Lake Avenue, Rochester
Website: https://www.rochesterregional.org/services/behavioral-health
RRH Pinewild
Adult outpatient mental health services.
Location: 100 Pinewild Drive, Suite 2A
Website: https://www.rochesterregional.org/services/behavioral-health
Rochester Mental Health Center
Adult outpatient mental and behavioral health services.
Location: 1381 E. Ridge Road, Suite 5
Phone: (585) 922-2500
Website: https://www.rochesterregional.org/locations/behavioral-health/rmhc
Genesee Mental Health Center
Outpatient mental health services for adults, children, and adolescents, including PROS services.
Location: 224 Alexander Street, Suite 100
Website: https://www.rochesterregional.org/services/behavioral-health
Strong Minds Adult Mental Health Services
Adult outpatient mental health services through UR Medicine.
Location: 150 N. Chestnut Street, Rochester
Phone: (585) 273-5050
Website: https://www.urmc.rochester.edu/locations/strong-minds-adult-mental-health-services
Agape Counseling Services
Community-based counseling and mental health services.
Website: https://www.agaperoc.org/
Endeavor Health Services
Behavioral health and community-based mental health services.
Website: https://www.ehsny.org/
Higher Levels of Mental Health Care
UR Medicine Adult Partial Hospitalization Program
Short-term, intensive mental health treatment for adults experiencing significant worsening of symptoms that affects safety or daily functioning.
Location: 2617 W. Henrietta Road, Door 9
Phone: (585) 276-7620
Website: https://www.urmc.rochester.edu/locations/adult-partial-hospitalization
Personalized Recovery Oriented Services (PROS)
PROS programs provide recovery-oriented rehabilitation, skill development, functional support, and assistance working toward personal goals.
Evelyn Brandon PROS: https://www.rochesterregional.org/locations/behavioral-health/evelyn-brandon-pros
Genesee Mental Health PROS: https://www.rochesterregional.org/locations/behavioral-health/gbhc-pros
Charlie Health
Virtual intensive outpatient behavioral health services. Referral and insurance/eligibility review may be required.
Website: https://app.charliehealth.com/referrals/create
Substance Use & Recovery
Huther Doyle
Substance use treatment, recovery services, and related supports.
Location: 360 East Avenue, Suite 200
Phone: (585) 325-5100
Website: https://www.hutherdoyle.com/
Strong Recovery
Treatment for substance use disorders, opioid use disorder, and co-occurring mental health conditions.
Location: 2613 W. Henrietta Road, Suites C & D
Phone: (585) 275-3161
Website: https://www.urmc.rochester.edu/locations/strong-recovery
Rochester Regional Health Addiction Services
Chemical dependency and addiction recovery services are available at multiple Rochester Regional Health locations.
Website: https://www.rochesterregional.org/services/behavioral-health
ROCovery Fitness
Peer recovery community offering sober social, wellness, fitness, and recovery supports.
Website: https://www.rocoveryfitness.org/
Alcoholics Anonymous
Peer-led alcohol recovery meetings.
Find a meeting: https://www.aa.org/find-aa
Narcotics Anonymous
Peer-led substance use recovery meetings.
Find a meeting: https://www.na.org/meetingsearch/
Specialized & Family Support
The Healing Connection
Eating disorder treatment and support.
Website: https://www.thehealingconnectioninc.org/
Willow Domestic Violence Center
Confidential support, advocacy, safety planning, and services for individuals affected by intimate partner violence.
Website: https://willowcenterny.org/
Rochester Rainbow Union
LGBTQIA+ community resources, support, and connection.
Website: https://rochesterrainbowunion.com/
PFLAG Rochester
Support and education for LGBTQ+ individuals, families, and allies.
Website: https://pflag.org/chapter/rochester/
AutismUp
Education, support, recreation, and resources for autistic individuals and their families.
Website: https://autismup.org/
Healthy Moms
Support for pregnant and parenting women, including behavioral health and social supports.
Website: https://www.rochesterregional.org/services/womens-health/healthy-moms
Care Management & Community Support
Mental Health Association of Rochester
Peer support, Creative Wellness Opportunities, education, self-help programs, and recovery resources.
Website: https://mharochester.org/
NAMI Rochester
Mental health education, support groups, family resources, and advocacy.
Website: https://namiroc.org/
211/LIFE LINE
Connects individuals with local resources for mental health, housing, food, utilities, crisis support, and other social services.
Call: 211
Website: https://www.211lifeline.org/
HHUNY Health Home Care Management
Care management for eligible Medicaid members with qualifying needs. Care managers can assist with coordinating medical care, behavioral health services, and community resources.
How to access: A referral is required. Individuals are encouraged to speak with their healthcare provider about a referral. Jackson’s Health patients may also connect with Alexa for assistance with the referral process.
Ibero-American Action League
Provides care coordination, behavioral health, and community and social support services, with a strong focus on improving access for Spanish-speaking individuals and families. Many programs are available in Spanish, with bilingual staff available across services.
Website: https://www.ibero.org/
Action for a Better Community
Programs addressing employment, family needs, housing, economic stability, and other community needs.
Website: https://www.abcinfo.org/programs/
ACCES-VR
Vocational rehabilitation and employment support for eligible individuals with disabilities.
Website: https://www.acces.nysed.gov/vr
RochesterWorks
Employment, career development, workforce training, and job-search resources.
Website: https://rochesterworks.org/
About This Resource Guide
This resource page is provided by Jackson’s Health | Brighton Minds to help connect patients and community members with services available throughout the Rochester area.
Please note: This resource list may not be all-inclusive. Additional mental health, substance use, care management, and community resources may be available in the Rochester area.
Information was updated October 2026. Inclusion on this page does not guarantee eligibility, insurance coverage, cost, appointment availability, or acceptance into a particular program. Please contact each organization directly to confirm current services, hours, fees, insurance participation, and eligibility.
We recognize that some individuals may need immediate mental health support. The resources below are available to help ensure safety, connection, and timely care.