Emergent, Urgent and Immediate Mental Health Resources:

📞 Immediate Crisis Support

Always call 911 if someone is in danger of harming themselves or others or if there’s a life-threatening emergency.

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📱 24/7/Immediate Crisis Lines

• 988 Suicide & Crisis Lifeline — Call or text 988, or chat online at 988lifeline.org for immediate mental health and suicide crisis support.

• 211 LIFE LINE — Local 24/7 resource line you can call for help accessing crisis services, including mobile response teams.

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🧠 Local Crisis Call & Mobile Teams

• UR Medicine Crisis Call Line: Call (585) 275-8686 anytime for crisis support and connection to services. urmc.rochester.edu

• UR Medicine Mental Health & Wellness – Monroe Mobile Crises Team — Mobile Crisis Team in Monroe County offers in-person crisis intervention and stabilization in the community (home, school, work). urmc.rochester.edu

• City Person In Crisis (PIC) Team — Dispatchable via 988 for behavioral health, suicidal, and related crises. City of Rochester

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🏥 Emergency Departments & Psychiatric Evaluation

• UR Medicine Mental Health & Wellness – Psychiatric Emergency Department — 24/7 psychiatric evaluation at Strong Memorial Hospital’s Emergency Department. urmc.rochester.edu

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🧑‍⚕️ Walk-In & Urgent Care Options

• RRH Behavioral Health Access and Crisis Center — Walk-in crisis/behavioral health access center (adults). Roberts Wesleyan University

• Unity Mental Health Home Based Crisis Intervention (HBCI) — Crisis intervention support in the community. Roberts Wesleyan University

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🧑‍🤝‍🧑 Community & Support Services (Prevention + Ongoing)

• Mental Health Association of Rochester / Monroe County, Inc. — Peer support, connection to services, education, and crisis prevention.

• Self‑Help Drop In Support Services — Free drop-in peer support to help cope with stress or distress outside formal therapy. Mental Health Association of Rochester

• NAMI Rochester — Support and advocacy for individuals and families living with mental illness.

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🧠 Other Mental Health Resources

These aren’t emergent crisis services but can support ongoing care and linkage to crisis resources:

• Monroe County Mental Health — County behavioral health support and resource information

• Local counseling and therapy providers (e.g., Rochester Counseling Group, Discoveries Counseling)

• Community mental health clinics such as RRH Mental Health Center and others

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🚨 Quick Guide

If immediate danger or self-harm risk:
➡️ Call 911 or 988 immediately.

If someone needs urgent support but is not in immediate danger:
➡️ Call UR Medicine Crisis Line (585-275-8686) or 988.
➡️ Request the Mobile Crisis Team. urmc.rochester.edu+1

Need help getting connected to local services and follow-up care:
➡️ Dial 211 or visit the Behavioral Health Access & Crisis Center. wp.monroecounty.gov